FAQs

You order confirmation email will include all tracking information.
You can also track the progress of your order, via this link.
Please have your order ID and either the email adress, phone number, or postal code, associated with your order.

All orders are shipped on a delivery duty paid basis. The cost of local sales taxes and import duties are calculated and displayed at checkout and will be included in the purchase price.
Please note, there may be additional local duties or taxes. All such charges are the responsibility of the purchaser.

Pre-order shipping dates are available on the product page, and at check-out.
Some products are in high demand, therefore they will take up to to 10 working days to be shipped. This information is available on the product page, and at check-out. 
If your order includes an in-stock item, the in-stock item will ship within our standard delivery time.

We offer 30-day returns for all eligible orders (exclusions apply). This includes full-price & discounted items.
Exclusions include all personalised products & pierced jewellery - this does not affect your statutory rights.

Return costs are the responsibility of the purchaser.

For more information, please visit our returns page.

Unfortunately, we are not able to process exchanges at this time.
If you would like to change the item you have ordered, please proceed with a return & place a new order for the requested item. 

We accept all major credit and debit cards.
We also accept Apple Pay, Google Pay, AliPay & PayPal.

First-time customers are invited to enjoy 10% off their first full-priced order, with subscription to our newsletter. This offer is only eligible on full-priced items and on your first order (single-use only).
To receive this offer a valid email address must be provided.

You can sign up to our mailing list, by visiting our sign-up page here.
You can also sign-up via the pop-up on site, or at the bottom of every page.

Yes, gift cards can be purchased here.
Our gift cards are only eligible for purchases on www.strathberry.com, and must be used within 24months of purchase. You can read the full Terms & Conditions here.

Mid Season Reductions

This promotion will be available online from 18.03.26 (8am GMT) for a limited time only. The discounts will apply on select products only, and are not applicable site-wide. The discounted products are included in our "Mid Season Reductions" collection, available here. Additional promotional codes or discount codes (including our welcome discount & review discount code) cannot be applied on discounted items. We are not able to retrospectively apply these discounts, to previous orders.

For more information please review our Terms of Service. If you have any questions regarding the promotion or promotional terms please contact customer service at info@strathberry.com.

Personalised items are non-returnable - this does not impact your statutory rights.
Please allow an additional 6 - 8 working days for personalised orders, this is in addition to our standard delivery time. Express shipping is not available on personalised orders.
Please note - the image shown is a visual representation only. Placement of characters and sizing of characters may vary slightly from what is shown due to the machine process. 

Whilst we endeavour to make stock available to all of our customers, at times there may be items that are out of stock. If the product you are interested in is sold out, you have the option to add your email to be notified of a restock. Add your email on the product page, selecting 'Email me when available', and you will receive an immediate notification once available to purchase.

What is Strathberry Insider?
Strathberry Insider is our VIP programme. You can earn points on all your purchases and by completing certain actions such as following us on social media. As you earn points you will unlock exclusive perks and benefits. To find out more and join Strathberry Insider here.

I am shopping in a different currency. Can I still earn points? 
Yes, you can. Please note that points are calculated based on the base GBP for the item you have purchased. You will be allocated points on this basis. Variances may occur with other currencies. 

How do I sign up for the rewards program? 
Simply create an account here and enter your name, email, and a password.  

If you currently have an account with us, you’ve already been enrolled in our rewards programme so you can sign in and start earning points. 

I already have an account. Do I need to create a new one to earn rewards? 
All customers with an active account were automatically enrolled in our Strathberry Insider programme and given the 50 points you would earn for creating a new account.  

Where can I find all of my rewards account info? 
The Strathberry Insider page is your hub for all your rewards and benefits. You can access Strathberry Insider here.

Will I receive points for purchases I made prior to creating my rewards account? 
You will only receive points for purchases made after the go-live date of Strathberry Insider. Purchases made prior to this date are not valid for points earning. Going forwards, make sure you are logged in to your account when shopping to redeem your points.  

Can I combine orders made using different email addresses?
Contact customer service by emailing customercare@strathberry.com and our team will be happy to assist you with merging your accounts.

Do my points and tier expire? 
Points from purchases will expire after 12 months, and your tier will be downgraded if you don't remain above the points threshold required for the tier. 

How is my VIP tier determined? 
Your VIP tier is determined by the amount you spend on strathberry.com in one year. 

When you create an account, you will automatically be part of our Insider tier and eligible for exclusive benefits. To reach: 

Innovator, you must spend £750 and make two purchases 

Icon, you must spend £1,500 and make three purchases 

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier. 

What products can I receive discount on using my Strathberry Insider rewards?
Your Strathberry Insider discount codes may be used across our entire full-price product range. They can not be used in conjunction with any other sale, discount or promotion.

What happens to my points if I return my order?
If you earn points on a purchase and later decide to return that item or items, the points corresponding to the returned item(s) will be deducted from your points balance. For example, if your purchase totalled £500, and you returned £300 worth of merchandise, the 500 points you earned would be adjusted to 200 points after the return is processed. 

Your Strathberry Insider Tier will be determined by the amount spent after returns—if you moved into a higher tier with your most recent purchase but decide to return that order, your status will revert to your previous tier until you make your next qualifying purchase.    

I signed up for the Birthday discount but I didn’t receive it. 
Happy Birthday! In order for you to receive your birthday discount on your birthday, you must register your birthday at least 30 days prior to your birthday. 
 
If your birthday falls between the day that you registered and the 30-day waiting period, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up. 
 
All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

*Please note, to redeem the birthday discount - order must be over £300. Discount code valid for one month from date of receiving this email. You must be logged in to the account associated with this email address to redeem the discount code.

How does the referral program work?

By participating in our referral program, you can give your friends 15% off their first order of GBP300 or more. For each friend who completes a qualifying purchase, you’ll receive 15% off your next order of GBP300 or more. Referral rewards are issued once the referred purchase is confirmed. Discounts are non-transferable, cannot be combined with other offers or promotions, and may expire. The program is intended for personal use only, and we reserve the right to suspend accounts or cancel rewards in cases of misuse. We may change or end the referral program at any time without notice.